In general, we can’t provide refunds for our Term Workshops, Special Workshops, or any other classes at the school. TBSSS is a not-for-profit organisation, and we operate with only a small margin between our student fees and operational costs, so it would create significant financial losses when the school has already committed to run a given class for the term.

Refunds

In accordance with the Australian Consumer Law, refunds will be provided if:

• The service was not delivered with acceptable care and skill (e.g., no teacher present).
• The service was unfit for the purpose requested (e.g., incorrect course materials provided).
• The service was not delivered within a reasonable time when there was no agreed completion date. (e.g., the workshop was cancelled)

When you book in for a class, you are purchasing a ticket to a workshop on a specific time and date—if you cannot attend that time, or change your mind, you aren’t entitled to a refund.

Make-up Classes

However, you are welcome to make up a missed Term Workshop class, which is free of charge, provided it is within the same term, you contact us beforehand to book in, and there is space in the other timeslot. We hope that students can make use of this system, and encourage you to attend for a full booking!

Please be aware that students aren’t entitled to make-up classes, and this is something that many other schools don’t offer. The office staff and teachers will aim to accommodate requests wherever possible.

Make-up classes aren’t possible for Special Workshops due to their limited availability and specialised nature.

Term Transfers

In exceptional circumstances, we may be able to offer a Term Transfer for a Term Workshop booking. Your situation qualifies as exceptional (e.g., medical emergencies or bereavement), with supporting evidence (e.g., medical certificate, travel disruption notice). All exceptional circumstances are reviewed case-by-case by TBSSS. Circumstances not eligible for review include travel or job change, not calling before class is missed, change of mind.

For questions relating to this Policy, please contact us:

Tom Bass Sculpture Studio School
Email: admin@tbsss.org.au
Phone: 02 9565 4851
Address: 1A Clara St, Erskineville, NSW, 2043